From assignment to pack-back, one file.
What happens after a contents claim lands with SPS, and what the adjuster and the policyholder see at every step.
The six stages.
Stage 1: Assignment
Send the claim by form, phone, or email, at any stage of the loss. An SPS coordinator is assigned to the file.
- Adjuster gets
- confirmation and a direct line to the coordinator.
- Policyholder gets
- an intro call from the coordinator, who becomes their single contact.
Stage 2: Scope review
We confirm scope with the adjuster before any crew is dispatched.
- Adjuster gets
- an agreed scope, with no surprise line items later.
- Policyholder gets
- a scheduled date and a clear picture of what happens next.
Stage 3: Pack-out & inventory
A vetted crew packs the home room by room. Every item is photographed, tagged, condition-noted, and flagged salvageable or non-salvageable.
- Adjuster gets
- a photo inventory built for the claim file.
- Policyholder gets
- a walkthrough of what’s leaving the house and where it’s going.
Stage 4: Storage & cleaning
Contents are routed to storage, cleaning, or restoration, and logged at every handoff.
- Adjuster gets
- chain of custody, plus status on request.
- Policyholder gets
- updates from their coordinator without having to chase anyone.
Stage 5: Pack-back & placement
When the home is ready, contents come back, get unpacked, and are placed room by room. Professional organizing is available if it’s in scope.
- Adjuster gets
- a placement record and policyholder sign-off.
- Policyholder gets
- a home put back together, not a garage full of boxes.
Stage 6: Close
One consolidated invoice, tied to the inventory.
- Adjuster gets
- a complete, defensible contents file.
- Policyholder gets
- closure.
Step in at any point.
Already packed out with another vendor? Contents sitting in storage? SPS can pick up a claim at any stage, document where things stand, and run it from there.
